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Thank you for your
inquiry. Below are some frequently asked questions
about our Port Royal Village villa and our Palmetto
Dunes homes on Hilton Head Island, SC. If you are ready
to make a reservation request, please click
here
to capture contact and payment information. Entering
this information is just a request for reservation. We
will NOT charge your credit card until we confirm
availability and speak to you directly.
Feel free to contact us
at 800-615-3287 for more information. Otherwise, we
will contact you soon to discuss your rental request.
Frequently Asked
Questions:
Is the Unit Available?
What are the rental rates?
What kind of discounts are available?
What kinds of beds are available?
How Far is your place from the beach?
What is the booking process?
What is the cancellation policy?
What are the check in and check out
times?
How do I check in?
How do I book Tee Times (or other
services)?
Will the pool be heated?
We maintain calendars
on all of our properties and do our best to keep them
current. If the time requested is blocked out red, the
unit is already rented. If the unit is available, the
calendar displays the day(s) as clear. After we
receive your request, we do need to verify that our
on-island representative has not reserved your requested
timeframe. You can view our availability calendars
here:
207 Crown Reef
9 High Water
21 Cartgate
Please note: in season
rentals (late May to mid August) and holiday weeks are
reserved Saturday to Saturday (Saturday night through
Friday night).
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207 Crown Reef:
50% Deposit DUE within one week; Balance DUE 30 days
prior to arrival.
21 Cartgate:
50% Deposit DUE within one week; Balance DUE 60 days
prior to arrival.
9 High Water:
50% Deposit DUE within one week; Balance DUE 60 days
prior to arrival.
*Rates do not include
10% sales tax. Until confirmed, rates are subject to
change without notice.
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In
season rentals (late May to mid August) and certain
holiday weeks, no discounts are offered. Off season,
please contact us for available discounts.
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Our website
http://www.hhivilla.com
offers details and additional pictures about each
property.
Port Royal Village
Crown Reef/2
Bedroom: Master Bedroom1/private bath: King
(sleeps 6 to 8
max) Master Bedroom 2/private bath: 2
Full beds
Living
Room: pullout sofa (Queen)
Palmetto Dunes
Cartgate/6
Bedroom: Lower Level Master/private bath:
King
(sleeps 12 to 14
max) Lower Level Bedroom/shared bath: 2 Twins
Mid
Level Master/private bath: 2 Queens
Upper
Level Bedroom/private bath: 2 Twins
Upper
Level Master/shared bath: 1 King Upper
Upper Level Gameroom 2 Twin trundle
Living
Room: pullout sofa (Queen)
Other:
2 Queen Mattresses (auto inflate)
Palmetto
Dunes Lower Master 1/Private Bath:
King
9 High
Water Lower Master 2/Private
Bath: 2 Kings
Lower
Master 3/Private Bath: 2 Queens
Lower
Master 4/Private Bath: 2 Queens
Lower
Master 5/Private Bath: 2 Queens
Lower
Bedroom 6/Shared Bath: 2 Full
Lower
Bedroom 7/Shared Bath: 2 Full
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Our Port Royal
Village/Crown Reef villa is a 7 minute walk to the
beach.
Map of Crown Reef
Map of
Port Royal Village
Our Palmetto Dunes
Cartgate home is a 10 minute walk to the beach. In PD,
there some parking available near the Disney beach
park. Additionally, in season, the
Palmetto Dunes Buggy
can pick you up and take you to the beach (or other
places within PD/Shelter Cove area).
21
Cart Gate Map
Cartgate Map
9 Highwater
home is a 13 minute walk to the beach. In PD, there is
parking available near the Disney beach park.
Additionally, in season, the
Palmetto Dunes Buggy
can pick you up and take you to the beach (or other
places within PD/Shelter Cove area).
9
High Water Map
9
Highwater Map
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After your questions have
been answered and you’re ready to make a reservation, we
will collect your contact information and credit card
information from a phone call or our
automated reservation process.
Use of our automated reservation process reserves your
request in the queue. We will not process any payment
information until we confirm that the unit is available
and after we have spoken with you directly.
A deposit of 50% of the
rental is required to reserve the dates with complete
payment needed either 30 days before arrival (for Crown
Reef villa) or 60 days before arrival (Palmetto Dunes
Cartgate house). The complete deposit is needed within
7 days after reservation to secure your booking. We
accept check, credit card or money order payments in US
funds.
After collection of
information and processing of deposit, we will generate
and send the following to you (via email):
n
A receipt for deposit/payment made at
initial booking
n
An invoice for upcoming rental payment(s)
n
A reservation agreement outlining terms
and conditions
Upon receipt, you will
review and return:
n
A signed merchant copy credit card
receipt (if applicable)
n
The requested deposit amount (if not
processed by credit card)
n
The signed reservation agreement
n
By the stated due date, final rental
payment by the stated due date
Upon receipt of your
final rental payment, check in instructions will be sent
to you.
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Cancellation of a
reservation less than 90 days prior to arrival date for
homes and less than 60 days prior to arrival for villas
will result in the loss of all funds. All cancellations
are subject to an administrative fee of $75.00. We will
refund any amounts recovered if the unit can be
re-rented.
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Check-in
time is from 4:00 – 10:00 PM March – September; 4:00 PM
– 8:00 PM October – February. We make every effort to
ensure your rental is ready at 4:00 PM but we cannot
guarantee it. If you arrive before the 4:00 check-in,
please plan to visit many of the local attractions. Do
not go to the premises or park cars at the property
before it is released to you.
Check Out time is 10:00
AM with no exceptions. If departure is after 10 AM, you
will be charged for an extra day.
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Check in instructions
will be provided to you after full payment has been
received.
For Port Royal Village
Crown Reef villa: a reservation packet containing keys
and maps will be at the Port Royal Village Sales &
Rental office (or designated lockbox if after hours).
For Palmetto Dunes
Cartgate home: a reservation packet containing keys,
maps and gate pass for the dates of your stay will be at
the Palmetto Dunes Guest Check In Office at the front
entrance of Palmetto Dunes (or if arriving after
midnight, the reservation packet is available at the
North security gate).
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We have on-island
representatives who will happily assist you with
arranging tee times, rentals, court times, etc. for your
stay.
For Tee Times (online
booking and call center) go to:
www.hhivillagolf.com
For Tennis court
reservation and other services:
Port Royal Village -
Crown Reef: contact Port Royal Village Vacations at
800-673-9385
Palmetto Dunes -
Cartgate: contact ResortQuest International at
800-448-3408 (toll free) or 843-842-3006 (local)
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Pool
heat is available at an additional charge and must be
arranged prior to your arrival. Please contact us for
pricing information. (Note: pool heat is typically
not needed during the summer months.)
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